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Oukai Laser Technique (China) co.,LtdOwn a perfect service an operation system kimono a duty a network.Include overall service support and luck does function and ask for help center, service support and operate system, product and spare parts logistics to support system such as the telephone network.The report beaten in from the customer fixs a telephone beginning, got into the whole service operation system.Local service network from Hangzhou, Peking, Shanghai, Chen2 Yang2, Guangzhou, become all, eight big areas in Wuhan, Xian unify a management, 31 provide goods center, and the professional fast service station order.No matter when it is and what place, the customer who concentrates on for the whole country provides the professional service of convenience, high quality.Make use of Kai laser in Europe to fix terrace quickly, for use laser to beat a mark and carve, incise, weld a product customer after provide sell and increase in value a service.
Platform characteristics:
The united service adjusts one degree center
The professional telephone technique support
Fast of the spot service support
The strong spare parts supports system
Spread all over the logistics of whole country a conveyance
Synthetic customer service system
Oukai Laser can make use of its comprehensive sex technique and system advantage, make use of the service system of the company local service network, provide overall technique support and overall product service for your company, concretely Be include as follows:
(A),The technique support
Technique support definition for before sell and sell medium technique support, can also in brief of definition for carry on laser to process investigation hour support provide, The after-sales service section of Europe the limited company of the Oukai Laser Technique (China) co.,Ltd is responsible for this kind of support and customer technique support is the main work of after-sales service department and sale department.Technique support include:Apply a training, prepare to install a training, the spot training, the spot service with have article, spare parts supply...etc..
(Two),Apply support Oukai Laser Technique (China) co.,Ltd The after-sales service section of establish can give Europe the system customer of the Oukai Laser provide much application support, this section constitutes to from the experienced technique engineer, and provide with most the forerunner's equipments, give a free creation sample, suggest for customer in the meantime the suitable parameter useds for the material which beats a mark and carve, incise, welds, can also provide special craft technique to make you acquire the tallest dozen a mark and carve, incise, weld quality and the biggest yield.In order to lately beating a mark and carve, incise, welding a technique to continuously develop, the sale department will pass an after-sales service department to teach to the customer in time and make the customer always compare their opponents to lead an one step.The laser of sale department and world scope processes an activity to keep close contact and give at any time customer the laser which introduces five greatest continents in the world process a research result.
(Three),Prepare to install support
The contract sign behind inside very short period of time, the after-sales service department starts contacting the customer, deliver goods to expect to decide mutually from both parties and put in the service the plan,
The related personnel of Oukai Laser Technique (China) co.,Ltd will contact the customer to tell smoothly with successfully carry on gearing to adjust to try the request to the spot, have something to do with install adjusting to try of material, the request which includes to the electricity, spirit and car will hand over to the customer at this time.
(Four),The gearing adjusts to try
Equipments after carrying to the customer the location after confirming all spots to request to be all satisfy, (according to the place condition)
The technique engineer of Oukai Laser Technique (China) co.,Ltd will arrive customer the spot, carry on an equipments to prepare gearing to adjust to try, standard while adjusting the machine to try to the machine factory, the system is after can operate is checked and accept juniors by the customer to go to finally link to make the system work, service engineer will at after three day, training fill the bill of operation personnel relevant basic support procedure and ool machine be total to operate characteristic.
(Five),The system train
Because Oukai laser processing machine belongs to light, machine, electricity and make the high technique product colder than integral whole, request that needing a square operates a personnel to have certain technique foundation, can masterly control that tool machine for the sake of making to need a square to operate a personnel,
Oukai Laser Technique (China) co.,Ltd training to the product work values very much, support an engineer to OuKai laser technique periodically to investigate and adjust to try process to all carry on an evaluation to the every gearing.
Equipments after normally revolving, invites customer to send 1-2 operation personnels to attend a system training, mainly is beat a mark towards needing a square to operate a personnel to carry on a laser equipments of the usage of operation, software, relatedly and carve, incise, weld the training that the maintenance of craft, equipments maintain, train time as 3 workdays, make to need a square personnel basic attain well-trained operation and understanding creation craft of purpose.
(Six), follow a training support
The customer's plait distance and operation personnel usually needs a period of time to adapt a set of new system, at this time, we will encourage operation personnel to practice them the knowledge learn also encourage usage telephone to consult with from OuKai laser technique the training.Sell like demand for 1-2 months in machines, The training teacher of Oukai Laser Technique will go to a customer to visit on the scene and carry on the on the trail of training for 23 days as Oukai Laser Technique (China) co.,Ltd the complement of the training.
(Seven),The service support
Expect for the quality control for 12 months after laser equipments at needed a square to check and accept on the scene qualified.
My company values the after-sales service work of product very, product as soon as after factory consign a customer usage, my company immediately built up a customer an after-sales service file, and periodical follow the customer's product usage condition, have abundant the empirical full-time engineering technical personnel periodically go and see a customer, understand laser equipments condition, resolve to reach agreement a problem of answer the customer, for customer of concerning equipments break down information, my company does a problem-solving reply in 2 hours after receive notice, if the telephone or fax still can't expel breakdown, my company relevant the technical personnel can arrive to in two workdays.My company is in Hangzhou, Peking, Shanghai, Chen2 Yang2, Guangzhou, become all, Wuhan, Xian etc. the ground all establishes a technique service a department for cent, so I the technical personnel of the company can go to an expensive department to expel breakdown at any time.In the meantime, my company establishes an after-sales service direct section, extensively hear customer's opinion towards serving to all carry on a telephone back to visit every time, and insure service quality.Because of the service of superior quality, won the large customer's good opinion and really fine prestige.
(Eight),Zero partses
Oukai Laser Technique (China) co.,Ltd stored all zero partses which want to add, this material detailed list included to protect quality zero partses with easy Sun piece and also include some usually is not protect quality of or not easy wear away of zero partses, such as some structure piece of the laser equipments etc..Because my company profession turns to produce a laser equipments, the year volume of production is about 80000 sets, so fully have a great deal of accessories in the logistics and the warehouse, can for the customer provide in time of spare parts supply. |